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Privacy Policy

Last updated: 1 October 2026

Ivory Cape respects your privacy. This policy explains how we collect, use, store and share personal information when you visit ivorycape.co.za, contact us or request our transport services.

We process personal information in accordance with South Africa’s Protection of Personal Information Act, 2013 (“POPIA”).

1. Who we are

Ivory Cape provides shuttle and private transport services in Cape Town and surrounding areas. We are responsible for the personal information we collect for these services.

For privacy enquiries or requests, contact:

Email: info@ivorycape.co.za
Telephone: +27 71 240 0190
Website: https://ivorycape.co.za

2. Information we collect

When you submit a booking request or contact us, we may collect:

  • Your name, email address and telephone number.

  • Pickup, drop-off and intermediate stop locations.

  • Travel dates, times, passenger numbers and luggage requirements.

  • Messages or additional journey information you choose to provide.

  • Booking references, booking status and related communications.

  • Payment references and proof of payment where supplied.

Our website and its service providers may also process technical information, such as browser and device details, website activity, cookies and server logs.

Providing the information required for a booking is voluntary, but we may be unable to arrange your journey without it. Please avoid including sensitive personal information that is unnecessary for your request.

3. How we use your information

We use personal information to:

  • Respond to enquiries and prepare quotations.

  • Process booking requests and arrange transport.

  • Calculate routes, distances and estimated fares.

  • Communicate about availability, bookings and journey changes.

  • Allocate journeys and provide drivers with necessary trip information.

  • Reconcile payments and maintain business records.

  • Understand website usage, improve our services and protect the website.

  • Meet applicable legal obligations and resolve disputes.

We process information where necessary to take steps at your request, provide agreed services, comply with legal obligations or pursue legitimate interests permitted by law. Where consent is required, we will request it separately.

4. Booking information and payments

Our website uses Chauffeur Booking System to collect and manage booking requests. Information submitted through the form may be stored in the website’s booking records and associated notification emails.

Payments are currently made by bank transfer. Our website does not currently collect payment card details. Please do not submit card numbers, banking passwords or other sensitive banking credentials through our forms.

We will update this policy when online payment services, such as PayFast or PayPal, are introduced.

5. Google Maps and Google Analytics

We use Google Maps to support address searches, map displays and route calculations. Entered locations and technical information may be transmitted to Google to provide these functions.

We use Google Analytics to understand how visitors use our website. Depending on its configuration, it may process device and browser information, page visits, interactions and cookie identifiers.

For information about Google’s processing practices, see:
https://policies.google.com/privacy

6. Cookies

Our website uses cookies and similar technologies for website functions and analytics.

You can manage cookies through your browser settings and any cookie preference controls provided on the website. Disabling certain cookies may affect website functionality.

Any additional advertising or tracking tools introduced will be reflected in this policy and the website’s cookie information.

7. Marketing communications

We may introduce promotional communications about Ivory Cape’s services.

We will send electronic marketing only with your consent or where applicable law permits marketing to existing customers under the relevant conditions. Submitting an enquiry or booking request does not, by itself, constitute consent to marketing.

You can unsubscribe through the option provided in a marketing message or by emailing info@ivorycape.co.za. Opting out of marketing does not prevent necessary communications about your booking.

8. Sharing personal information

We do not sell your personal information.

We may share information where necessary with:

  • Drivers and transport personnel responsible for your journey.

  • Providers supporting our website, hosting, email, booking system and technical maintenance.

  • Google, for the mapping and analytics functions described above.

  • Professional advisers or authorities where disclosure is legally required or necessary to protect lawful rights.

We limit disclosures to information relevant to the purpose and require appropriate protection from service providers handling information on our behalf.

9. Processing outside South Africa

Some technology providers may process information outside South Africa. Where personal information is transferred internationally, we will ensure that the transfer meets the applicable requirements of POPIA, including appropriate protections or another lawful basis.

10. Retention and security

We retain personal information for as long as reasonably necessary to manage bookings, provide services, maintain required records and address legal or operational matters.

This may include information held in booking records, emails and backups. Information that is no longer required will be deleted or de-identified, subject to applicable retention obligations.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No internet service can guarantee absolute security.

If a security compromise occurs, we will assess and meet any applicable notification obligations.

11. Your rights

Subject to applicable law, you may request access to your personal information, ask for inaccurate information to be corrected, request deletion where appropriate, object to certain processing or withdraw consent.

Withdrawal of consent does not affect processing already lawfully undertaken. Some records may need to be retained to meet legal obligations.

Email info@ivorycape.co.za to exercise these rights. We may need to verify your identity before responding.

You may also lodge a complaint with the Information Regulator (South Africa). Details are available at:
https://inforegulator.org.za

12. Changes to this policy

We may update this policy as our services, website features or legal obligations change. The latest version will be published on this page with its updated date.